EZVENDZ — Return and Refund Policy

Last updated: October 16, 2026

At EZVENDZ, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help. This Return and Refund Policy explains how to request a return, exchange, or refund when shopping with EZVENDZ.

For any questions, please contact us at ezvendzzz@gmail.com.

Return Requests

If you are unhappy with your purchase, please contact us to request a return. Include your order number, the item you wish to return, and the reason for your request.

Please contact us before sending any item back. We will provide instructions on how to proceed with your return.

Eligibility for Returns

To help us process your request, returned items should generally:

• Be unused and in their original condition.

• Include the original packaging, where reasonably possible.

• Include proof of purchase or your order number.

• Be returned using the instructions provided by our customer support team.

These conditions do not limit any mandatory consumer rights that apply to your purchase, including rights relating to faulty, damaged, misdescribed, or incorrect items.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us at ezvendzzz@gmail.com as soon as possible.

Please include your order number and a description of the issue. Photographs may also help us assess the problem more quickly.

Where appropriate, we will work with you to arrange a replacement, exchange, repair, or refund in accordance with applicable consumer protection laws.

Exchanges

If you would like a different size, colour, or item, contact us at ezvendzzz@gmail.com before returning your purchase.

Depending on product availability and the circumstances of your request, we may arrange an exchange or ask you to return the original item and place a new order.

Nothing in this section limits your statutory rights.

Refunds

Once we receive and assess an eligible return, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Where a refund is legally required, we will process it within the applicable legal deadline.

Any deductions, return costs, or other charges will be applied only where permitted by applicable law and, where required, disclosed before purchase.

Return Shipping Costs

For returns requested because you changed your mind, you may be responsible for the cost of return shipping where permitted by applicable law and where you were properly informed of this requirement.

If an item arrives damaged, defective, incorrect, or not as described, we will handle the return in accordance with applicable consumer protection laws.

Please contact us before shipping any item back so that we can provide the appropriate instructions.

European Union and Other Mandatory Consumer Rights

If you are located in a jurisdiction that provides mandatory cancellation, withdrawal, return, refund, warranty, or other consumer rights, those rights apply regardless of any conflicting provision in this policy.

For example, eligible consumers in the European Union generally have a statutory right to withdraw from certain distance purchases within 14 days of receiving the goods, subject to applicable exceptions and legal requirements.

Depending on the circumstances, consumers may also have rights to a repair, replacement, price reduction, or refund for goods that are faulty or do not conform to the sales contract.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

EZVENDZ
Email: ezvendzzz@gmail.com